An investigation of the relationship of emotional intelligence with organizational conflicts of Birjand executive agencies’ financial staffs with an emphasis on interpersonal conflicts

Document Type : Research Paper

Authors

Faculty of accounting, Payam Noor University, Iran

Abstract

Introduction: The purpose of the study is investigation of the relationship of emotional intelligence components with interpersonal conflicts on Birjand executive agencies’ financial staffs.
 
Materials and Methods: The population of this descriptive study consisted of 178 financial staffs of Birjand executive agencies financial that 118 were considered as samples base on Morgan table. Research tools were questionnaires of emotional intelligence and interpersonal conflicts. SPSS software and Pearson correlation coefficient and Friedman ranking were used for data analysis.
 
Results: The results of the research showed that in ranking the components of emotional intelligence, management and emotional control is less important over the cognitive and emotional expression, the focused excitement on the identification, understanding and realization of outer emotions among the Birjand executive agencies’ financial staffs. Among the interpersonal conflicts factors, conflict with boss is more important over the conflict with subordinate and conflict with peers. There is a meaningful and positive relationship among the emotional intelligence factors in staffs. Also, there is a meaningful and positive relationship among the factors of interpersonal conflicts. There is also a meaningful relationship among the components of emotional intelligence with the factors of interpersonal conflict in staffs.
 
Conclusion: The results showed that there is relationship between organizational and interpersonal conflicts among staffs.

Keywords

References

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Journal of Fundamentals of Mental Health
Volume 19, special issue
May and June 2017
Pages 213-221

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