The effect of cultural intelligence on communication skills

Document Type : Research Paper

Authors

1 M.Sc. in sociology, Department of Social Science, Quchan Branch, Islamic Azad University, Quchan, Iran

2 Ph.D. in sociology, Assistant professor of Department of Social Science, Quchan Branch, Islamic Azad University, Quchan, Iran

Abstract

Introduction:  In the diverse educational and work environment of the present century, stresses due to cultural shock and disturbances and consequences of cultural conflicts should be properly managed. Therefore cultural intelligence has become increasingly important in today's competitive world. The purpose of this study was to investigate the effect of cultural intelligence on improving the communication skills of students.
Materials and Methods: In this survey, the statistical population is all students of Islamic Azad University of Khorasan Razavi, who study in the academic year 2012-13 as number about 8259 people. A sampling method was multi-phase and universities of Mashhad, Quchan, Torbat Heydarieh, Torbat Jam and Kashmar were selected so the sample size as 370 cases is considered. Research instrument was cultural intelligence questionnaire. Data were analyzed by using SPSS software, Kolmogorov-Smirnov and Spearman coefficient. 
Results:Cultural intelligence has significant effects on students' communicative skills, listening skills, verbal skills and feedback skills (P<0.001).
Conclusion: In general, cultural intelligence is effective on students' communicative skills.
 

Keywords

Main Subjects

References

  1. Khani A, Etebarian A, Abzari M. [Impact of cultural Intelligence on group effectiveness (Case study: Mobarakeh Steel Co. Isfahan)]. African journal of business management 2011; 5(17): 7507-10.
  2. Amini M. [Investigating the relationship between communication skills and educational performance of faculty members of Jahrom University of Medical Sciences]. Azad University; 2004: 67. (Persian)
  3. Ismail Pour R. [Investigating the effect of effective communications on increasing productivity of the Stock Exchange Organization]. Islamic Azad University; 1995: 45. (Persian)
  4. Borko A, Volvine D. [Communication management: Individual and general]. Arabi SM, Izadi D. (translators). Tehran: Meraj; 1999: 98. (Persian)
  5. Pasha Sharifi H. [Introductory study of Gardner's Multiple Intelligence Theory, on students' curriculum and adaptation]. Quarterly journal of educational innovations 2005; 4: 45. (Persian)
  6. Khalatbari J. [Statistics and research methodology]. Tehran: Pardazesh; 2006: 34. (Persian)
  7. Robbins S. [Management basics]. Arabi SM. (translator). Tehran: Cultural Research Center Publication; 2003: 76. (Persian)
  8. Rahimnia F, Mortazavi S, Delaram T. [Investigating the influence of cultural intelligence on the performance of managers]. Scientific journal of the future management 2008; 8: 23-40. (Persian)
  9. Raeesi P, Kalhor R, Azmol M. [Correlation of emotional intelligence with communication skills of managers of Qazvin educational hospitals]. Scientific journal of Qazvin University of Medical Sciences 2009; 13(4): 57-62. (Persian)
  10. Fayyazi M, Jan Nesar Ahmadi H. [Cultural intelligence; the need of managers in the century of diversity]. Tadbir Scientific-educational monthly 2006; 17: 67. (Persian)
  11. Mortazavi S, Nazemi S, Mahmoudi Fakhrabad S. [Investigating the relationship between emotional intelligence and leadership structure of exchange transformation]. Quarterly journal of instructor of humanities 2005; 6(special issue): 12-34. (Persian)
  12. Meshbaki A, Tizro A. [The effect of emotional intelligence and cultural intelligence on the success of leaders in the global classroom]. Journal of Management Research 2009; 2(3): 53-73.
  13. Morhed J, Griffin R. [Organizational behavior]. Alvani SM, Memarzadeh G. (translators). Tehran: Morvarid; 1996. (Persian)
  14. Naeij MJ, Abbasalizadeh M. [Cultural intelligence compatibility with heterogeneity]. Tadbir Scientific-Educational Monthly 2007; 18: 20-23. (Persian)
  15. Ang S, Van Dyne L, Koh Ch, Ng KY, Templer KJ, Tay Ch, et al. Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Manag Organ Rev 2007; 3: 335-71.
  16. Benton G, Lynch T. Globalization cultural intelligence and maritime education. California: California State University; 2009.
  17. Early PC. Redefining intelligence across cultural and organizations: Moving forward cultural intelligence. Res Organ Behav 2002; 24: 271-99.
  18. EarlyPC, Ang S. Cultural intelligence: Individual interactions across cultures. Stanford, CA: Stanford Business Books; 2003.
  19. Peterson B. Cultural intelligence: A guide to work with people from other cultures. Yurmouth, ME: Intercultural Press; 2004.
Journal of Fundamentals of Mental Health
Volume 20, Issue 6
November and December 2018
Pages 369-376

Files

Share

How to cite

Statistics